Terms of delivery and return of products
Terms of delivery :
Deliveries are made to the address indicated on the order form within the agreed geographical area. The risks are borne by the purchaser from the moment the products leave Equidiva's premises.
In the event of damage during transport, a justified protest must be made to the Post Office within three days of delivery. Delivery times are given as an indication only; if they exceed thirty days from the order date without explanation from the supplier, the sales contract may be cancelled and the purchaser reimbursed. All orders are shipped by Colissimo. The tracking number is communicated by e-mail and/or at the time of posting.
Return conditions :
In the event of non-conformity of a product sold, it may be returned to the seller, who will take it back, exchange it or refund it within 30 days. It is also possible to return products if they are not suitable for the horse. The product must be returned in "as new" condition, in its original packaging. The parcel must also contain the customer's full contact details (address, telephone number, e-mail address), as well as the reason for the return.
In the event of a damaged or stained return, equidiva reserves the right not to proceed with an exchange or refund and to return the product to the customer at the customer's expense.
Pour tout retour et quelle que soit la raison, seul le délai de rétractation de 14 jours sera toléré et les produits devront être retournés en parfait état. Les frais de port ne seront pas remboursés. Toutes les réclamations, demandes d'échange ou de remboursement doivent s'effectuer par e-mail à l’adresse : [email protected] dans un délai de 14 jours à partir de la date de livraison (date indiquée sur www.laposte.fr/outils/suivre-vos-envois). Les remboursements sont uniquement effectués par virement sous 30 jours, sur fourniture d'un RIB de la part de l'acheteur.
Return address :
UNAPEI92 SOLIPOLIS
Pour EQUIDIVA
Dominique Brunner
13 avenue Louise Michel
28500 VERNOUILLET
FRANCE
02 36 97 00 15